National Application Center :: career details :: Housekeeping Supervisors
Career Details :: Housekeeping Supervisors
Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.
A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Most of these occupations require a four-year bachelor's degree, but some do not.
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
- Prepares reports concerning room occupancy, payroll, and department expenses.
- Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
- Makes recommendations to improve service and ensure more efficient operation.
- Attends staff meetings to discuss company policies and patrons' complaints.
- Evaluates records to forecast department personnel requirements.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
- Coordinates work activities among departments.
- Investigates complaints regarding housekeeping service and equipment and takes corrective action.
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
- Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
- Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
- Establishes standards and procedures for work of housekeeping staff.
- Issues supplies and equipment to workers.
- Inventories stock to ensure adequate supplies.
- Selects and purchases new furnishings.
- Performs cleaning duties in cases of emergency or staff shortage.
- First-Line Supervisors, Customer Service
- First-Line Supervisors/Managers of Personal Service Workers
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Janitorial Supervisors
- Lawn Service Managers
- Postmasters and Mail Superintendents
- Social and Community Service Managers
General Work Activities
- Guiding, Directing & Motivating Subordinates
- Communicating With Other Workers
- Coordinating Work & Activities of Others
- Staffing Organizational Units
- Monitoring and Controlling Resources
Frequent Work Context
- Responsibility for Outcomes and Results
- Supervise, Coach, Train Others
- Importance of Being Sure All Is Done
- Job-Required Social Interaction
- Coordinate or Lead Others