National Application Center :: career details :: Counter and Rental Clerks
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Career Details :: Counter and Rental Clerks
Description
Receive orders for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Experience
No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a general office clerk even if he/she has never worked in an office before.
Education
These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.
Training
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Tasks
- Rents item or arranges for provision of service to customer.
- Receives, examines, and tags articles to be altered, cleaned, stored, or repaired.
- Prepares rental forms, obtaining customer signature and other information, such as required licenses.
- Computes charges based on rental rate.
- Explains rental fees and provides information about rented items, such as operation or description.
- Answers telephone and receives orders by phone.
- Collects deposit or payment or records credit charges.
- Inspects and adjusts rental items to meet needs of customer.
- Greets customers of agency that rents items, such as apparel, tools, and conveyances, or that provide services, such as rug cleaning.
- Reserves items for requested time and keeps record of items rented.
- Recommends to customer items offered by rental facility that meet customer needs.
Related Careers
- Cashiers
- Combined Food Preparation and Serving Workers, Including Fast Food
- Customer Service Representatives, Utilities
- Hotel, Motel, and Resort Desk Clerks
- New Accounts Clerks
- Order Clerks
- Parts Salespersons
- Receptionists and Information Clerks
- Retail Salespersons
Important Abilities
General Work Activities
- Performing for/Working With Public
- Communicating With Persons Outside Organization
- Establishing & Maintaining Relationships
- Selling or Influencing Others
- Processing Information
Important Skills
Frequent Work Context
- Job-Required Social Interaction
- Provide a Service to Others
- Deal With External Customers
- Indoors
- Standing
