National Application Center :: career details :: First-Line Supervisors, Customer Service
Career Details :: First-Line Supervisors, Customer Service
Supervise and coordinate activities of workers involved in providing customer service.
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
- Plans, prepares, and devises work schedules, according to budgets and workloads.
- Issues instructions and assigns duties to workers.
- Interprets and communicates work procedures and company policies to staff.
- Plans and develops improved procedures.
- Makes recommendations to management concerning staff and improvement of procedures.
- Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
- Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
- Trains and instructs employees.
- Communicates with other departments and management to resolve problems and expedite work.
- Helps workers in resolving problems and completing work.
- Requisitions or purchases supplies.
- Resolves complaints and answers questions of customers regarding services and procedures.
- Observes and evaluates workers' performance.
- Hires and discharges workers.
- Supervises and coordinates activities of workers engaged in customer service activities.
- Food Service Managers
- Housekeeping Supervisors
- Lodging Managers
- Medical and Health Services Managers
- Recreation Workers
- Social and Community Service Managers
General Work Activities
- Guiding, Directing & Motivating Subordinates
- Establishing & Maintaining Relationships
- Staffing Organizational Units
- Communicating With Other Workers
- Scheduling Work and Activities
Frequent Work Context
- Job-Required Social Interaction
- Responsibility for Outcomes and Results
- Supervise, Coach, Train Others
- Deal With External Customers