National Application Center :: career details :: Central Office Operators
Plan, explore, and apply to college using these great tools.
Career Details :: Central Office Operators
Description
Operate telephone switchboard to establish or assist customers in establishing local or long-distance telephone connections.
Experience
No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a general office clerk even if he/she has never worked in an office before.
Education
These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.
Training
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Tasks
- Consults charts to determine charges for pay-telephone calls.
- Inserts tickets in calculagraph (time-stamping device) to record time of toll calls.
- Calculates and quotes charges on long-distance connections.
- Observes signal light on switchboard, plugs cords into trunk-jack, and dials or presses button to make connections.
- Requests coin deposits for calls.
- Gives information regarding subscribers' telephone numbers.
Related Careers
- Automatic Teller Machine Servicers
- Counter and Rental Clerks
- Credit Checkers
- Customer Service Representatives, Utilities
- Hotel, Motel, and Resort Desk Clerks
- Insurance Appraisers, Auto Damage
- Insurance Policy Processing Clerks
- Interviewers, Except Eligibility and Loan
- Travel Clerks
- Ushers, Lobby Attendants, and Ticket Takers
Important Abilities
General Work Activities
- Handling and Moving Objects
- Communicating With Persons Outside Organization
- Performing for/Working With Public
- Getting Information Needed to Do the Job
- Assisting and Caring for Others
Important Skills
Frequent Work Context
- Job-Required Social Interaction
- Indoors
- Sitting
- Provide a Service to Others
- Deal With External Customers
