National Application Center :: career details :: Customer Service Representatives, Utilities
Career Details :: Customer Service Representatives, Utilities
Description
Interview applicants for water, gas, electric, or telephone service. Talk with customer by phone or in person and receive orders for installation, turn-on, discontinuance, or change in services.
Experience
Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.
Education
These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
Tasks
- Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer.
- Solicits sale of new or additional utility services.
- Confers with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service.
- Determines charges for service requested and collects deposits.
- Resolves billing or service complaints and refers grievances to designated departments for investigation.
Related Careers
- Adjustment Clerks
- Central Office Operators
- Counter and Rental Clerks
- Insurance Policy Processing Clerks
- License Clerks
- Retail Salespersons
- Travel Clerks
- Welfare Eligibility Workers and Interviewers
Important Abilities
General Work Activities
- Performing for/Working With Public
- Communicating With Persons Outside Organization
- Getting Information Needed to Do the Job
- Documenting/Recording Information
- Resolving Conflict, Negotiating With Others
Important Skills
Frequent Work Context
- Job-Required Social Interaction
- Deal With External Customers
- Provide a Service to Others
- Indoors
- Sitting
