National Application Center :: career details :: Hotel, Motel, and Resort Desk Clerks
Career Details :: Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.
These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
- Makes and confirms reservations.
- Transmits and receives messages, using telephone or telephone switchboard.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Computes bill, collects payment, and makes change for guests.
- Keeps records of room availability and guests' accounts, manually or using computer.
- Issues room key and escort instructions to bellhop.
- Posts charges, such as room, food, liquor, or telephone, to ledger, manually or using computer.
- Date-stamps, sorts, and racks incoming mail and messages.
- Greets, registers, and assigns rooms to guests of hotel or motel.
- Deposits guests' valuables in hotel safe or safe-deposit box.
- Central Office Operators
- Counter and Rental Clerks
- Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
- Food Servers, Nonrestaurant
- License Clerks
- Receptionists and Information Clerks
- Travel Clerks
- Ushers, Lobby Attendants, and Ticket Takers
General Work Activities
- Assisting and Caring for Others
- Communicating With Persons Outside Organization
- Performing for/Working With Public
- Establishing & Maintaining Relationships
- Documenting/Recording Information
Frequent Work Context
- Job-Required Social Interaction
- Provide a Service to Others
- Importance of Being Exact or Accurate
- Importance of Being Sure All Is Done
- Special Uniform