National Application Center :: career details :: Travel Clerks
Career Details :: Travel Clerks
Description
Provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service. Duties include answering inquiries, offering suggestions, and providing literature pertaining to trips, excursions, sporting events, concerts and plays. May make reservations, deliver tickets, arrange for visas, or contact individuals and groups to inform them of package tours.
Experience
Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.
Education
These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
Tasks
- Contacts motel, hotel, resort, and travel operators by mail or telephone to obtain advertising literature.
- Plans itinerary for travel and accommodations, using knowledge of routes, types of carriers, and regulations.
- Confirms travel arrangements and reservations.
- Obtains reservations for air, train, or car travel and hotel or other housing accommodations.
- Confers with customers by telephone, writing, or in person to answer questions regarding services and determine travel preferences.
- Provides information concerning fares, availability of travel, and accommodations, either orally or by using guides, brochures, and maps.
- Provides customers with travel suggestions and information such as guides, directories, brochures, and maps.
- Informs client of travel dates, times, connections, baggage limits, medical and visa requirements, and emergency information.
- Studies maps, directories, routes, and rate tables to determine travel route and cost and availability of accommodations.
- Calculates estimated travel rates and expenses, using items such as rate tables and calculators.
- Assists client in preparing required documents and forms for travel, such as visas.
Related Careers
- Counter and Rental Clerks
- Customer Service Representatives, Utilities
- Dispatchers, Except Police, Fire, and Ambulance
- Hotel, Motel, and Resort Desk Clerks
- Locker Room, Coatroom, and Dressing Room Attendants
- Opticians, Dispensing
Important Abilities
General Work Activities
- Performing for/Working With Public
- Getting Information Needed to Do the Job
- Assisting and Caring for Others
- Communicating With Persons Outside Organization
- Establishing & Maintaining Relationships
Important Skills
Frequent Work Context
- Job-Required Social Interaction
- Provide a Service to Others
- Importance of Being Sure All Is Done
- Deal With External Customers
- Importance of Being Exact or Accurate
