National Application Center :: career details :: Secretaries, Except Legal, Medical, and Executive
Career Details :: Secretaries, Except Legal, Medical, and Executive
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.
These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
- Greets and welcomes visitors, determines nature of business, and conducts visitors to employer or appropriate person.
- Locates and attaches appropriate file to incoming correspondence requiring reply.
- Collects and disburses funds from cash account and keeps records.
- Compiles and maintains lists and records, using typewriter or computer.
- Provides customer services such as order placement and account information.
- Files correspondence and other records.
- Schedules appointments.
- Answers telephone and gives information to callers, takes messages, or transfers calls to appropriate individuals.
- Mails newsletters, promotional material, and other information.
- Takes dictation in shorthand or by machine and transcribes information.
- Compiles and types statistical reports, using typewriter or computer.
- Answers routine correspondence.
- Orders and dispenses supplies.
- Composes and distributes meeting notes, correspondence, and reports.
- Opens incoming mail and routes mail to appropriate individuals.
- Makes copies of correspondence and other printed matter.
- Prepares and mails checks.
- Records and types minutes of meetings, using typewriter or computer.
- Maintains calendar and coordinates conferences and meetings.
- Arranges travel schedules and reservations.
- Billing, Cost, and Rate Clerks
- Insurance Claims Clerks
- Legal Secretaries
- Loan Interviewers and Clerks
- Municipal Clerks
- Office Clerks, General
- Receptionists and Information Clerks
- Word Processors and Typists
General Work Activities
- Communicating With Other Workers
- Establishing & Maintaining Relationships
- Communicating With Persons Outside Organization
- Performing Administrative Activities
- Documenting/Recording Information
Frequent Work Context
- Job-Required Social Interaction
- Importance of Being Sure All Is Done
- Importance of Being Exact or Accurate