National Application Center :: career details :: Office Clerks, General
Career Details :: Office Clerks, General
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a general office clerk even if he/she has never worked in an office before.
These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
- Collects, counts, and disburses money, completes banking transactions, and processes payroll.
- Reviews files, records, and other documents to obtain information to respond to requests.
- Answers telephone, responds to requests, delivers messages, and runs errands.
- Computes, records, and proofreads data and other information, such as records or reports.
- Operates office machines, such as photocopier, telecopier, and personal computer.
- Orders materials, supplies, and services, and completes records and reports.
- Completes work schedules and arranges appointments for staff and students.
- Stuffs envelopes and addresses, stamps, sorts, and distributes mail, packages, and other materials.
- Completes and mails bills, contracts, policies, invoices, or checks.
- Communicates with customers, employees, and other individuals to disseminate or explain information.
- Transcribes dictation and composes and types letters and other correspondence, using typewriter or computer.
- Compiles, copies, sorts, and files records of office activities, business transactions, and other activities.
- Billing, Cost, and Rate Clerks
- Insurance Claims Clerks
- Loan Interviewers and Clerks
- Procurement Clerks
- Receptionists and Information Clerks
- Secretaries, Except Legal, Medical, and Executive
- Statement Clerks
- Word Processors and Typists
General Work Activities
- Processing Information
- Establishing & Maintaining Relationships
- Communicating With Persons Outside Organization
- Documenting/Recording Information
- Getting Information Needed to Do the Job
Frequent Work Context
- Job-Required Social Interaction
- Degree of Automation
- Importance of Being Exact or Accurate
- Provide a Service to Others